Terms of Service

1. Acceptance of Terms

Welcome to Thai Nexus Point Co., Ltd. ("Thai Nexus," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our mailbox rental, package forwarding, proxy purchase, and related services (collectively, the "Services").

By creating an account, accessing our platform, or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.

2. Eligibility

To use our Services, you must:

• Be at least 18 years old or the age of legal majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Complete identity verification when required
• Comply with all applicable laws and regulations

We reserve the right to refuse service, terminate accounts, or cancel subscriptions at our sole discretion if we believe you have violated these Terms or applicable laws.

3. Services Overview

3.1 Mailbox Rental

We provide a physical Thai mailing address for receiving mail and packages on your behalf. This service includes:

• A unique mailbox number at our Thailand facility
• Mail and package receiving services
• Digital notifications when items arrive
• Package photography and inspection
• Secure storage for a specified period based on your plan

3.2 Package Forwarding

We offer international and domestic package forwarding services, including:

• Package consolidation (combining multiple items into one shipment)
• Multiple shipping speed options (Prime, Priority, Flex, EMS, ePacket, Surface)
• Package repackaging and weight optimization
• Customs documentation preparation
• Shipment tracking and delivery updates

3.3 Proxy Purchase

We can purchase items from Thai online retailers on your behalf, subject to availability and our discretion.

3.4 Additional Services

• Mail scanning and digital delivery
• Local pickup service in Thailand
• Package inspection and quality control
• Special handling requests (subject to fees)

4. Account Registration and Verification

When registering for an account:

• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• You may be required to provide government-issued identification for verification
• We may deny or delay service pending satisfactory completion of identity verification

5. Subscriptions and Billing

5.1 Subscription Plans

We offer multiple subscription tiers (Basic, Standard, Premium) with different features and pricing. Subscription fees are billed in advance on a monthly or annual basis, depending on your selection.

5.2 Payment Terms

• All fees are in Thai Baht (THB) unless otherwise specified
• Payment is due at the start of each billing cycle
• We accept credit cards, PayPal, Wise, bank transfers, and Thai QR payments
• Forwarding and additional services are billed separately based on usage
• All prices are subject to change with 30 days' notice

5.3 Renewal and Cancellation

• Subscriptions automatically renew unless canceled before the renewal date
• You may cancel your subscription at any time through your account dashboard
• No refunds are provided for partial subscription periods
• After cancellation, you will retain access until the end of the paid period
• Mail and packages are held for the free storage period specified in your plan after subscription ends

5.4 Failed Payments

If payment fails, we will attempt to process payment again. If payment remains unsuccessful after 7 days, your account may be suspended, and you may lose access to your mailbox address. Unclaimed mail and packages may be returned to sender or disposed of after the grace period.

6. Prohibited Items

You may not use our Services to receive, store, or forward:

• Illegal drugs, narcotics, or controlled substances
• Weapons, firearms, ammunition, or explosives
• Hazardous materials or dangerous goods
• Counterfeit goods or items that infringe intellectual property rights
• Pornographic or obscene materials
• Live animals or perishable items
• Cash or negotiable instruments
• Items prohibited by Thai law or the destination country's laws
• Items that violate international shipping regulations

We reserve the right to refuse, return, or dispose of any items at our discretion. Items suspected to be illegal may be reported to law enforcement authorities.

7. Package Handling and Storage

We will handle your mail and packages with reasonable care, but:

• We are not responsible for items arriving damaged from senders
• Storage periods are limited based on your subscription plan
• Items left beyond the free storage period may incur additional fees
• Abandoned items may be returned to sender, donated, or disposed of after notice
• We are not liable for packages lost or damaged during forwarding (unless Shipment Protection is purchased)

8. Customs and Duties

When forwarding packages internationally:

• You are responsible for all customs duties, taxes, and fees in the destination country
• You must provide accurate customs declarations
• We may assist with customs documentation but are not responsible for customs delays or seizures
• Packages may be inspected by customs authorities
• You must comply with all import/export regulations

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims shall not exceed the fees paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not responsible for delays caused by carriers, customs, or circumstances beyond our control
• We are not liable for the contents, value, or condition of packages when received
• Shipment Protection is optional and available at additional cost; unprotected items are sent at your own risk

10. Indemnification

You agree to indemnify and hold harmless Thai Nexus, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from: (a) your use of our Services; (b) your violation of these Terms; (c) your violation of any law or third-party rights; (d) the contents of packages you receive or send; or (e) any false or misleading information you provide.

11. Third-Party Exchange Rate Service

Our Services may use the Frankfurter API (api.frankfurter.app) to fetch exchange rates for currency conversion (for example, THB to your store currency or USD). Each request is a server-side GET with only the source and target currency codes in the URL query string (for example, from=THB&to=USD). No customer, order, product, or store identity data is sent to Frankfurter. The public Frankfurter API may be proxied through Cloudflare, which may collect basic connection analytics as described in Cloudflare's privacy policy.

Exchange rates provided through Frankfurter are for informational and pricing-display purposes only. We do not guarantee the accuracy, timeliness, or availability of rates returned by this third-party service. Final charges are based on our published pricing in THB unless otherwise stated at checkout.

Your use of currency conversion features that rely on Frankfurter is also subject to the Frankfurter project's terms: Terms of Use (MIT License) | Privacy Information

12. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our privacy practices as described in the Privacy Policy.

13. Intellectual Property

All content, trademarks, logos, and intellectual property on our platform are owned by or licensed to Thai Nexus. You may not use, copy, modify, or distribute any of our intellectual property without prior written permission.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the modified Terms.

15. Termination

We may suspend or terminate your account and access to our Services:

• If you violate these Terms
• If you use our Services for illegal purposes
• If payment is not received
• If you provide false information
• At our discretion for any reason with or without notice

Upon termination, you must arrange for forwarding or pickup of any remaining mail and packages within the grace period specified in your plan.

16. Dispute Resolution

In the event of any dispute:

• You agree to first attempt to resolve the dispute informally by contacting us
• If informal resolution fails, disputes shall be resolved through binding arbitration in Thailand
• Arbitration shall be conducted in accordance with Thai arbitration laws
• You waive any right to participate in class-action lawsuits

17. Governing Law

These Terms are governed by the laws of Thailand. Any legal action or proceeding relating to your use of the Services shall be brought exclusively in the courts of Thailand, and you consent to the jurisdiction of such courts.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Contact Information

For questions or concerns about these Terms, please contact us: