Privacy Policy

1. Introduction

Thai Nexus Point Co., Ltd. ("Thai Nexus," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mailbox rental, package forwarding, and related services (the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when registering for our Services, including:

• Full name and contact details (email address, phone number)
• Mailing and forwarding addresses
• Identity verification documents (passport, national ID, visa)
• Payment information (processed securely by our payment providers)
• Business information (if using our services for business purposes)

2.2 Package and Mail Information

When using our mailbox and forwarding services, we collect:

• Sender and recipient information from packages and mail
• Tracking numbers and shipping details
• Scanned images of mail envelopes and contents (when requested)
• Package dimensions, weight, and declared value

2.3 Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide mailbox rental, package receiving, scanning, and forwarding services
• Account Management: To create and manage your account, process payments, and handle subscription renewals
• Communication: To send notifications about packages, service updates, and respond to inquiries
• Identity Verification: To comply with legal requirements and prevent fraud
• Service Improvement: To analyze usage patterns and improve our platform and services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional materials (with your consent, where required)

4. How We Share Your Information

We may share your information with:

• Shipping Carriers: To facilitate package delivery (e.g., Thailand Post, DHL, FedEx, UPS)
• Payment Processors: To process payments (e.g., Stripe, PayPal, Wise)
• Identity Verification Partners: To verify your identity (e.g., Didit)
• Service Providers: Third-party vendors who assist in operating our platform
• Legal Authorities: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

4.1 Exchange Rate Service (Frankfurter API)

We use the Frankfurter API (api.frankfurter.app) to fetch exchange rates for currency conversion (for example, THB to your store currency or USD). Each request is a server-side GET with only the source and target currency codes in the URL query string (for example, from=THB&to=USD). No customer, order, product, or store identity data is sent. The public Frankfurter API may be proxied through Cloudflare, which may collect basic connection analytics as described in Cloudflare's privacy policy.

Terms of Use (MIT License) | Privacy Information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure storage facilities for physical mail and packages
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Staff training on data protection and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations (e.g., tax, accounting, and regulatory requirements)
• Resolve disputes and enforce our agreements

After your account is closed, we may retain certain information for up to 7 years as required by Thai law for accounting and tax purposes.

7. Your Rights

Under Thai Personal Data Protection Act (PDPA) and applicable laws, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent where we rely on it for processing

To exercise these rights, please contact us at the details provided in Section 12.

8. International Data Transfers

If you use our international forwarding services, your information may be transferred to and processed in countries outside Thailand. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Analyze how you use our Services
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Services.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of our Services after any modifications indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: